Word crashes when i use mail merge - Microsoft Community - Question Info

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Word and Word freeze when doing mail merge. - Microsoft Community.Microsoft Word crashes when attempting mail merge connection - Microsoft Community

 

Report abuse. Details required :. Cancel Submit. Charles Kenyon Volunteer Moderator. Hello, I'm an independent advisor that Microsoft asked to assist customers. I'm an experienced user of Office but do not speak for Microsoft. I've been assisting my fellow users for more than 20 years.

I hope I can help you. By "merging with Excel" I assume you mean a mail merge operation. First, try opening in Safe mode. That is a diagnostic step, not a way to run Word. If that helps, write back and we'll try to get to the bottom of the cause. If opening in Safe mode doesn't help, I would recommend a repair.

Try the quick method first. It is less comprehensive but much quicker than the online repair. I hope this information helps.

Please let me know if you have any more questions or require further help. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. These temporary files can impair the future smooth running of the application and should be deleted. It is most likely to be due to template corruption. To verify whether this is the case, start Word without templates and add-ins loaded, to see whether it still crashes: to do this, click the Start button in the bottom left of your screen, select Run, and type winword.

You may need to specify the full path although you probably won't. Note the space before the forward slash! Any customisations you make while in this mode will be discarded. If that fixes it, either your Normal template or one of the files in Word's Startup path are probably corrupt, so the next steps to try are:. If you cannot see the file extensions as in [filename].

Another possibility is that you have a network printer driver that is not installed on your hard disk, but that is set up as your default printer. For most people, even if the default printer is a network printer, this will not cause any problems, because the printer driver will usually be installed on your hard disk. But if you use a Microsoft network at work, you can use a printer driver that's located on a server, and not installed on your hard disk. This makes it easy for IT to update everybody at once with new driver versions, or different driver configurations.

But if you are not connected to your network for instance, because you have a laptop, or because your server has gone down and if the driver is installed on the server and not on your hard disk, Word can't query the driver; and unfortunately, rather than give a meaningful error message, it just crashes!

Note that this scenario can also cause problems for PowerPoint and Excel, but not when you first open them; only Word crashes on startup as a result of this.

 

Microsoft Word: Solving Crashing Problems

  Does anyone have a fix to keep Microsfot Word from crashing when attempting to connect to a mail merge source? Tried uninstalling and reinstalling x64bit. Hi Jose,. This kind of error usually occurs due to some third party apps installed on your Word app, conflict with the Anti-Virus installed on your computer.    

 

- Word crashes if the merged document file is closed first

   

Thanks for your feedback, it helps us improve the site. In reply to AndreePin's post on November 29, Thank you for your response. Does it matter that my Word is ? In reply to Jose68GF's post on November 29, Let us know how it goes.

At what point in the mail merge process, does the problem occur? This site in other languages x. I hope this information helps. Please let me know if you have any more questions or require further help. Thanks for your feedback. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. If Word is crashing during a mail merge, I would close Word and close Excel. Now Start Excel. Type in the data I have in the screenshot below. Save Excel file and close it. Start Word. Tried uninstalling and reinstalling x64bit version and x84 version and neither works.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Word crashes if the merged document file is closed first. Let me explain the sequence of my work.

I open a Word template which is automatically entitled "Document1. But then the problem occurs. Does anyone know why Word crashes if I close the merged document first? Thanks very much for your help! Reid Taylor. Last edited by reidtaylor; at AM. Reason: I wanted to show that I saved the documents as I went.

Thanks very much for replying to my inquiry. I appreciate your expertise and availability! Yes, I have repaired Microsoft Office, which does not resolve the problem.